Patient Experience

First Visit

  • Our warm, professional team will always make your dental care experience a comfortable, efficient and positive one. Upon arriving at your first visit to Moorebank Dental here is what to expect:
  • When you arrive our friendly staff will greet you and ask you to fill out a new patient form which will detail your medical and dental history. However, if you prefer you can download it here and fill it in the comfort of your own home.
  • If you arrive early you can relax in our comfortable, modern waiting room with a variety of lifestyle, fashion, and gossip reading materials will be available as well as a TV and toys for children.
  • One of our team will show you into one of our surgeries, fully equipped with state of the art facilities.
  • The dentist will introduce themselves and conduct a total oral examination of your teeth and gums and discuss the results with you.
  • This examination will include:
  • A tour of your mouth, appearing on an overhead monitor, through our inter oral camera, while the dentist explains what you are seeing.
  • Any x-rays that may be required, with our low dose x-ray machine.

Our experience dentist will then provide you an overview of the state of your dental health. If require, all information surrounding different treatment options will be explained for you to consider. This is designed to educate you on any problems and the various courses of action available so you can make an informed decision on your dental treatment. We aim to give you the optimum information for the best oral care.

Your Medical And Dental History

As a new patient to our practice we have a lot to catch up on. For this reason we will request that you complete a New Patient Medical and Dental History Form. This will allow us to gain a complete overview of your medical and dental history to help facilitate your dentist in providing you with quality, informed treatment options.

For your convenience we have made this form available for you to complete online, where the results will be immediately send back to our practice. You can also print the form to complete in your own time and fax it back to us, or else simply bring it to your first appointment.

Our staff will be more than happy to help you complete any sections you find confusing or answer any question you may have.

Of course any information that you provide will be held in the strictest confidence and only used by our team to help facilitate the best possible treatment outcomes for you.

Click here for the online version.

Fax any completed forms back to (02) 9821 3343

Contact our friendly team if you have any questions or to arrange a consultation.

Health Funds

At Moorebank Dental we accept all Major health funds and are a preferred provider for NIB Members, Bupa Members, Medibank Private and CBHS for all preventative dentistry. Moreover, with our HICAPS machine we can process your requests in just a few minutes while you wait so you only pay the difference. Simply bring your plastic swipe card to your next visit. We also accept Veterans Affairs.

For all children up to the age of 16 years of age we also accept all preventive side of dentistry regardless of their health fun.

Bupa Members First Choice

Bupa is a healthcare company, looking after over 22 million people across 190 countries. We've drawn on this wealth of knowledge and expertise to provide people living in Australia and New Zealand with quality healthcare services, support and advice. We also continue to grow and develop relationships with key healthcare partners at home and abroad.

Oral health is one of the cornerstones of overall health, but it’s an area that’s often neglected. Tooth decay is the most prevalent health problem in Australia1, affecting nearly 50% of Australian children by the age of 12 , while Australian adults lose 3 million hours of paid work or study each year due to dental issues2.

In fact, 90% of all tooth loss is due to tooth decay and gum disease conditions that are largely preventable with the appropriate care.

Ongoing benefits of visiting this practice as a Bupa member include:

  • No Gap Kids Dental*
  • certainty of known out-of-pocket expenses on most dental services
  • increased benefits on most dental services
  • on-the-spot claiming facilities

Everything Bupa do is for the health of its customers. Bupa is part of a global family that reinvests its profits to provide better services for our customers. Bupa believe this is the only way to truly put you first.

Looking to join Bupa?

Click here and we'll call you back.

1 Australian Institute of Health and Welfare. Chrisopoulos S & Harford JE 2013. Oral health and dental care in Australia: key facts and figures 2012. Cat. no. DEN 224. Canberra: AIHW.

2 Australian Institute of Health and Welfare, Harford JE & Islam S 2013. Adult oral health and dental visiting in Australia: results from the National Dental Telephone Interview Survey 2010. Dental Statistics and Research Series no. 65. Cat. no. DEN 227. Canberra: AIHW

* When treatment is provided by a Members First dentist. Available on our family packages, Ultimate Health Cover, Silver, Gold and Platinum Extras covers when taken with hospital cover on a family membership. Fund rules, waiting periods and yearly limits apply. Child dependants only. Includes major dental in VIC and SA only. Excludes orthodontics and hospital treatments.

nib First Choice Member

Moorebank Dental is a member of the nib First Choice network. If you are a NIB health fund member with dental extra covers, you are entitled to receive dental treatments at Moorebank Dental at a set lower rate, resulting in lower out of pocket costs for you. As a member of a trusted health professionals we strive to meet the healthcare standards set by NIB.

Before you book an appointment with us, check your level of cover by calling NIB or by clicking here.

Patient Payment Plans

At Moorebank Dental, our friendly staff are pleased to offer a variety of payment plans and options to take the stress out of unforeseen dental care and your budget. We can also simplify your health fund claiming process. Just bring your swipe card and we can send and receive your request in just a few minutes. Then all you have to do is pay the difference and we accept cash, cards, cheque or EFTPOS. If you have any questions regarding potential payment options don’t hesitate to contact our understanding team.

We are also aligned with Gem Visa. Click here to learn more about Gem Visa and your eligibility.

Afterpay - Flexible Repayments for Dental Treatments

At Moorebank Dental we are proud to offer its patients the option of using Afterpay. Patients are able to access the treatments they need through four easy equal fourtnigthly repayments with no interest and no additional costs. Access treatments up to $1,400.